Work effectively with frustrated and stressed colleagues and service users.
The impact of Covid is being felt in all manner of ways, and people in the voluntary and community sector are under increased pressure to deal with service users, colleagues and others who have become increasingly frustrated and stressed.
What you’ll learn
- Recognise behaviour styles associated with managing conflict
- Understand potential triggers that can escalate conflict
- Learn strategies for dealing with challenging situations
Who should attend
Useful for trustees, staff, volunteers
Bookings and more information