Training: Handling conflict effectively

Wednesday, 12 May, 2021 - 09:45 to 12:30

Work effectively with frustrated and stressed colleagues and service users.

The impact of Covid is being felt in all manner of ways, and people in the voluntary and community sector are under increased pressure to deal with service users, colleagues and others who have  become increasingly frustrated and stressed.

What you’ll learn

  • Recognise behaviour styles associated with managing conflict
  • Understand potential triggers that can escalate conflict
  • Learn strategies for dealing with challenging situations

Who should attend

Useful for trustees, staff, volunteers

Bookings and more information

London Borough of RedbridgeNHS Redbridge Clinical Commissioing GroupCity of LondonLondon CouncilsMayor of LondonSkills Funding Agency  Big Lottery