Training: Handling conflict effectively

Wednesday, 10 November, 2021 - 09:30 to 14:30

Learn about positively engaging with people in challenging circumstances and how to reduce escalation. This will include looking at the skills needed to resolve conflict, from identifying people’s needs and underlying sources of stress to exploring options to preserve relationships and reach a fair outcome.

“Thank you for an amazing session, really beneficial and learnt a lot.”
Ralph, TuVida

    

What you’ll learn:
  • Recognise behaviour styles associated with managing conflict
  • Understand potential triggers that can escalate conflict
  • Learn strategies for dealing with challenging situations
  
Who it’s useful for:
  • Trustees, staff and volunteers
      
Online or face-to-face
  • Via Zoom
      
How to book:
  • Book for courses here
      
Other RedbridgeCVS training
  • Details of all our courses from October 2021 to February 2022 are available here

London Borough of RedbridgeNHS Redbridge Clinical Commissioing GroupCity of LondonLondon CouncilsMayor of LondonSkills Funding Agency  Big Lottery