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Community Drop-in Assistants- Redbridge Carers Support Service

Closing date: 31 March 2020

Organisation: 

The mission of Redbridge Carers' Support Service is to make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge by providing them with a range of services support and recognition. RCSS is committed to supporting and valuing volunteers and has already been awarded the Queen’s Golden Jubilee Award for Voluntary Service, (2013). 

Role description: 

About the role

Being a Community Drop-in Assistant is an ideal role for anyone who wants to learn new skills or develop and refresh existing knowledge.  You will meet some amazing and inspirational carers and volunteers and really do something worthwhile to make a positive difference to the lives of unpaid carers in Redbridge.

Main tasks and responsibilities

  • As volunteers you will work with our existing frontline support staff helping unpaid carers with forms, online benefit applications and other paperwork. 
  • Coach carers to use online resources.
  • Your role can also include helping out at our monthly Carer Support Groups, with administration and helping carers to socialise and participate.
  • Management of our publicity and promotional material, including updating our website and taking photos and videos at our events and helping to produce newssheets/bulletins and flyers.

Experience, skills and attributes needed

  • Must be 18 and over
  • Good communication
  • Literacy skills
  • Solid competence in the use of IT 
  • Experience of working in a support role in the voluntary sector, benefits or in an information or advice role. 

However, for suitable, flexible and enthusiastic applicants, training can be provided.  Many of our existing volunteers are bilingual and we find this very helpful in supporting carers from all the many diverse communities in Redbridge – however it is not essential to the role.

What this role offers for volunteers

  • There is scope for you to become a ‘digital champion’ using your IT skills to guide and coach carers to use online resources
  • On a creative level, we would also welcome input to the management of our publicity and promotional material, including updating our website and taking photos and videos at our events and helping to produce newssheets/bulletins and flyers.  We are known for our vibrant and informative Newsletter (The Redbridge Carer), sent to around 3,000 carers and professionals and you could also be a part of this prestigious publication helping us to create and collate articles for publication – a great opportunity for those interested in a media related career.
  • This is an exciting opportunity for volunteers to work with our committed and experienced Community Support Team and Office and Project Staff in a friendly and vibrant setting
  • This is a new role and a chance to really develop your skills and experience within an established and recognised charity
  • Ongoing training relevant to the role.
  • Basic reference after six months volunteering

Other information: 

Application and selection: The recruitment process takes 4-6 weeks on average consisting of: 

  • An application form
  • Two references, from someone who has known the applicant in either a work, voluntary or community setting – ideally not a relation. We send the simple reference form out to the referees with a freepost return envelope.
  • Interview
  • DBS required: No

Support: You will receive ongoing training relevant to your role and learn and develop under the expert guidance of experienced Community Support Workers and Project Managers. 

Hours: 
Drop-ins are held every Tuesday and Thursday 10 am – 3pm (We do not expect or require our volunteers to commit to the whole 5 hour session unless they wish to, but we would suggest 2 hours at least). Carer Groups are usually held once a month at different venues as follows: Hainault – First Friday every month, 1.30 – 3.30pm Woodford – Last Friday every month 1.30 – 3.30pm Ilford – Third Wednesday every month – 10am – 12 noon Coffee morning – Ilford, last Thursday every month – 10am – 12 noon
Expenses: Travel only

Type of activity: 

London Borough of RedbridgeNHS Redbridge Clinical Commissioing GroupLondon CouncilsMayor of LondonEuropean Social FundSkills Funding Agency  Big Lottery