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Events Supporter - Haven House

Closing date: 31 March 2020


Haven House is  a children's hospice. Children aged 0-19 come to us for either life limiting or life threatening conditions. The hospice cares for terminally ill children and their families. It serves families in Essex, Hertfordshire and north and east London boroughs.

Role description: 

We have many fundraising events throughout the year both at the hospice and in the local area. Helping out could be assisting at one of these events, helping us with the event administration or attending an event to say a few words on behalf of Haven House.

Main tasks and responsibilities

Assisting at events: Roles can vary for each event but can include marshals, registration, catering, serving refreshments, running games and merchandise stalls or selling raffle tickets. Sometimes people in the local community hold events on our behalf so it is nice to have a Haven House volunteer attend to show our support. The events mainly run at weekends and on some evenings. 


Event administration: We rely on volunteers to raise funds and awareness of the charity by assisting with fundraising activities. Working alongside the fundraising team, duties could include assisting with marketing the events online, distributing flyers and posters, researching and contacting suppliers, assisting with signage and preparing forms. 

Champions: We need volunteers to attend and network at events on behalf of Haven House and this could sometimes include giving a small speech about the work we do, picking up a cheque, being a judge at a bake off or attending a raffle or bingo evening. This key role helps to raise awareness of the hospice by providing presentations to a variety of organisations about the work and services we provide. Our retail shop plays a vital role in raising funds and awareness for our cause. As a shop volunteer you are among the most visible faces of the charity and contribute hugely to how the public perceive us and the work we do.

Experience, skills and attributes needed

No specific skills or qualifications are needed, however being a good communicator and confident in approaching others would be desirable. As the role is flexible you will need to be able to manage your own time to enable you to undertake the volunteering role.

The following skills would be beneficial:

  • Good communication and customer care service skills
  • Being able to work with the general public
  • Being flexible
  • Volunteers must be aged 18 for this role. For some events we can have 16 year olds volunteering but it depends on the venue and activity.

Benefits to volunteer

To gain experience and confidence and to feel they are helping their community.

Other information: 

Application process:

  • Application form
  • Have an informal discussion
  • Two references required - one personal (who has known you for 2 years) and one professional. If you have difficulty we can review this on a case by case basis.
  • No DBS required
  • We invite all new volunteers to an induction at the hospice.  These usually help every few months but sometimes more often if the need arises.

Disabled access: Depends on event location

Support and training provided: Yes, the income generation team will provide all the necessary support and regular meetings.

Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all volunteers to share this commitment.

All volunteers have a duty for safeguarding and promoting the welfare of children and vulnerable adults. Volunteers should be aware of the Haven House procedure for raising concerns about the welfare of anyone with whom they have contact.

Volunteers will be required to attend the appropriate level of safeguarding training, depending on their role.

This role is flexible and is mainly based at home/volunteer’s local area with occasional visits to the office. There is no minimum time commitment for volunteers - it is a flexible role. There is no minimum commitment period.
Expenses: Travel only

Type of activity: 

London Borough of RedbridgeNHS Redbridge Clinical Commissioing GroupLondon CouncilsMayor of LondonEuropean Social FundSkills Funding Agency  Big Lottery