Interested in this opportunity? Click here to register

Retail Assistant - Helen Rollason Cancer Charity

Closing date: 31 March 2019


Helen Rollason Cancer Charity is dedicated to supporting people whose lives are touched by cancer. Our support centres in Essex, London and Hertfordshire are vital in helping people living with cancer. The centres offer a range of complementary therapies to patients in an environment of peace and tranquillity, including counselling, reflexology, aromatherapy, manual lymphatic drainage and support groups. The centres are for patients with all types of cancer at all stages, whether newly diagnosed or longer term, throughout and after completion of treatment. Founded in 1999, the charity is the legacy of BBC broadcaster Helen Rollason, whose vision was:


“Good quality of life while coping with cancer is the most important gift a sick person can receive. It should be available to everyone.”


Providing support for cancer patients’ emotional well-being alongside their medical treatment continues to be at the core of the charity’s mission.


We also support research and clinical drugs trials relating to cancer with an annual grant made to Broomfield Hospital and The North Middlesex Hospital.


Role description: 

The main purpose of this role is to provide essential income for the Helen Rollason Cancer Charity to continue running their free cancer services.


The role is based at our retail shop in South Woodford.


Our shops are a hive of activity, with donations to sort, and our excellent regular customers to serve. We are always receiving new donations so our shelves are filled with fresh stock and different items. Our shops are open six days a week and we are happy to take donations during opening hours.


What this role could offer the volunteer:

Each volunteer plays an important part in our charity shops. Many of our volunteers have been able to use the experience to gain confidence and go onto further paid employment, but often pop back to see us and keep in touch.


A number of volunteers who have had low self-esteem have greatly benefitted from working in our charity shops.


One volunteer who had suffered a personal trauma, began working primarily in the back of one of our charity shops sorting through the items to be put out front. Over time their confidence grew and they were able to start serving customers at the tills 2 days a week.


At our Danbury shop, another one of our volunteers Robert, has down-syndrome but that hasn’t stopped him helping out in our shop every other Friday alongside his carer, Alison. His confidence has grown with meeting customers and interacting with strangers – without our shop he would not have gained new skills in our retail environment.


Skills, attributes, experience and qualifications required:

  • People skills,
  • An eye for detail and creative flair,
  • A willingness to learn,
  • A good sense of humour and
  • Enjoy meeting new people!

Other information: 

Age requirement: 15+

Disabled access: Yes

Equal opportunities policy: Yes

Induction arrangements: Meeting with Head of Retail

Training: Full training will be provided

Support and supervision: Working initially shadowing volunteers and/or Head of Retail 

Application process: Application form, Insurance form, informal interview and references

Selection process: Informal discussion and trial period

DBS check required: No

References required: Two references from someone who is not related, but has known the volunteer through work, volunteering or in some other formal capacity 

We require Volunteers during the following times… Tuesday, Wednesday, Thursday, Friday. Between 10.30am – 2.30pm and 1.30pm to 5.30pm.
Expenses: Travel only

Type of activity: 

London Borough of RedbridgeNHS Redbridge Clinical Commissioing GroupLondon CouncilsMayor of LondonEuropean Social FundSkills Funding Agency  Big Lottery